SHIPPING POLICY

OVERVIEW

Welcome to Zaya. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store. By placing an order with us, you acknowledge and agree to the terms outlined in this Shipping Policy.

SECTION 1 - ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will begin processing on the next business day.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information, when available.

SECTION 2 - SHIPPING TIMES

Estimated delivery times may vary depending on your location, shipping method, carrier, customs processing, and other circumstances outside our control.

For orders delivered within the United Kingdom, the estimated delivery time is 5–12 business days.

Please note that these delivery times are estimates only and are not guaranteed.

SECTION 3 - SHIPPING COSTS

Shipping costs will be calculated and displayed at checkout before you complete your purchase.

From time to time, Zaya may offer free shipping promotions or other shipping discounts. Any applicable promotion will be clearly displayed on our website or at checkout.

SECTION 4 - TRACKING INFORMATION

When tracking is available for your order, we will provide the tracking information by email after your order has been shipped.

Please allow some time for tracking information to become active after the order has been dispatched.

Zaya is not responsible for delays in tracking updates caused by shipping carriers or other third-party providers.

SECTION 5 - DELIVERY DELAYS

While we do our best to ensure that orders arrive within the estimated delivery period, Zaya is not responsible for delays caused by circumstances beyond our reasonable control.

Such circumstances may include, but are not limited to, carrier delays, customs processing, severe weather, public holidays, strikes, transportation disruptions, or other unforeseen events.

SECTION 6 - CUSTOMS AND IMPORT CHARGES

Depending on the destination and applicable laws, orders may be subject to customs duties, taxes, or other import charges.

Any customs duties, taxes, or additional charges that may apply to your order are the responsibility of the customer unless otherwise stated at checkout.

Zaya is not responsible for delays caused by customs authorities.

SECTION 7 - INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an order is returned to us because the shipping address provided by the customer was incorrect or incomplete, additional shipping charges may apply to resend the order.

Please contact us as soon as possible if you notice an error in your shipping information after placing an order.

SECTION 8 - LOST OR DAMAGED ORDERS

If your order appears to have been lost or arrives damaged, please contact our customer support team as soon as possible.

We may request information such as your order number, photographs of damaged packaging or products, and tracking information in order to investigate the issue.

We will work with the relevant shipping carrier to determine the appropriate resolution.

SECTION 9 - DELIVERY CONFIRMATION

Once the shipping carrier confirms that an order has been delivered to the address provided at checkout, Zaya is not responsible for packages that are subsequently lost, stolen, or misplaced.

Customers are responsible for ensuring that their delivery address is secure and accessible.

SECTION 10 - CHANGES TO THIS SHIPPING POLICY

We reserve the right to update, change, or replace any part of this Shipping Policy at any time.

Any changes will be posted on this page and will become effective when published.

SECTION 11 - CONTACT INFORMATION

Questions about this Shipping Policy should be sent to us at:

Zaya
official.vexo.support@gmail.com.br

For questions regarding an existing order, please include your order number so that we can assist you as efficiently as possible.